Returns Policy

Business Name: Sonvan
Website: https://sonvan.shop
Email: contact@sonvan.shop
Phone: +44 7832 476284
Return Address:
8 Burge Close
Farnborough
GU14 9GZ
United Kingdom

Your Right to Cancel

If you are a UK customer, you have the legal right to cancel your order within 30 days of receiving your items, without giving a reason, in accordance with the UK Consumer Contracts Regulations.

Return Period

  • You may return eligible items within 30 days of delivery.

  • The return period starts on the day you receive your order.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition

  • All original packaging, labels, and tags must be intact

  • Items showing signs of use, wear, washing, damage, or alteration may be refused

Hygiene-Sealed Items

For hygiene and health protection reasons, certain items (including gloves) may only be returned if:

  • They have been tried on carefully

  • They show no signs of wear or use

  • They are returned in their original condition

This complies with UK consumer law exemptions for hygiene-sensitive goods.

How to Return an Item

  1. Contact us before returning any item at contact@sonvan.shop

  2. We will provide return instructions

  3. Securely package your item and send it to the return address listed above

Returns sent without prior contact may be delayed or refused.

Return Shipping Costs

  • Customers are responsible for return shipping costs for standard returns

  • We strongly recommend using a tracked and insured shipping service

  • We are not responsible for items lost or damaged during return transit

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.

In these cases:

  • We will cover return shipping costs

  • You will be offered a replacement, exchange, or full refund

  • Your statutory consumer rights remain unaffected

Exchanges

We offer exchanges subject to availability.

  • Exchanges must be requested within 30 days of delivery

  • Items must meet the same return conditions outlined above

  • Customers are responsible for return shipping costs for exchanges unless the item is faulty or incorrect

  • Replacement items will be dispatched once the returned item is received and approved

  • If the requested exchange item is unavailable, a refund will be issued instead

Refunds

  • Refunds are issued only to the original payment method

  • We do not offer store credit unless explicitly agreed by the customer

  • Once your return is received and inspected, we will notify you of approval or rejection

  • Approved refunds are processed within 14 days of receiving the returned item

  • Your bank or payment provider may take additional time to display the refund

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us before returning an item:

📧 Email: contact@sonvan.shop
📞 Phone: +44 7832 476284

We are always happy to help.